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Shipping & Returns

The short version: shipping is free within the contiguous United States; orders shipping to Alaska, Hawaii, or an APO address carry a $75 surcharge. Ready-to-Ship systems typically leave our shop the next business day; Preconfigured Models are built to order and typically ship in about 2–4 weeks. Returns and cancellations are handled case by case within 30 days of purchase, carry a 20% restocking or cancellation fee, and the customer covers return shipping.

This page is a plain-language summary. It is not the legal document. Our full Terms of Service govern in all cases.

Shipping

Where we ship

  • All 50 US states.
  • Free shipping within the contiguous United States — systems, add-ons, and accessories.
  • Alaska, Hawaii, and APO addresses: a $75 shipping surcharge applies.
  • Military installations overseas — orders must ship to an APO address.
  • We do not ship to US territories (including Puerto Rico, Guam, and the US Virgin Islands) or to other international destinations.

When it ships

  • Ready-to-Ship (Prebuilts): built, tested, and waiting — typically ships the next business day.
  • Preconfigured Models: built to order — typically ships in about 2–4 weeks.
  • Custom Builds: timeline set during your consultation.

Every system is stress-tested before it ships (see How We Test), and a system does not leave our shop until it passes. Timelines are estimates, not guarantees; component availability can move them.

When it arrives

  • Inspect the box and the system when it arrives.
  • Report any missing items within 48 hours of receiving your order.
  • If anything arrives damaged, contact us before doing anything else, and keep the original packaging.

Returns & cancellations

  • All returns and order cancellations are at our discretion and must be requested within 30 days of purchase.
  • A 20% restocking or cancellation fee applies, whether the request comes before or after the system ships.
  • Returns after 30 days are charged the 20% restocking fee plus a $35-per-day rental fee.
  • Deposits to hold merchandise are non-refundable.
  • Microsoft Windows, Office, and other activated software cannot be returned for a refund or credit.
  • The customer covers return shipping, shipping or freight insurance, and packaging for returned products.

How to start a return

  1. Contact us with your order number and the reason for the return.
  2. Wait for authorization and instructions before shipping anything. Products sent without prior authorization are held for 15 days pending instructions and return shipping payment, after which they may be disposed of.
  3. Ship the product exactly as instructed, in its original packaging.

Something wrong with your system?

A problem with a working system is usually a warranty matter, not a return. Every gaming desktop carries our Lifetime Service Policy and Lifetime Limited Hardware Warranty, and within the first 30 days we cover shipping both ways for warranty service inside the continental US. See Warranty for the details, or call us first — many issues can be solved over the phone.