Case-Based Support From the People Who Build Your PC
When you buy an Alexander PC, you are not just buying a system. You are getting support from a team that knows the machine, understands the components inside it, and cares about helping you get the most out of it.
Alexander PCs technical support is handled through a case-based support system. Support requests are reviewed, documented, and worked by qualified technical staff. This is not an on-demand phone support line.
Our technicians are actively building and testing machines, working on product development, and handling support cases. Only technical staff work technical support cases, and we do our best to respond as quickly as possible.
Most support cases are responded to within 24 business hours.
Please note that support case volume can increase significantly over holiday weekends and major sales periods. During those times, response times may be longer than normal. We appreciate your patience while our technical team works through each case carefully and in the order received.
To request technical support, please fill out the form below and provide as much detail as possible.
The more information you give us, the faster and more accurately our technical team can help. Please do not submit vague descriptions like, “my game crashed” or “my PC is not working.” Instead, tell us exactly what happened, when it happened, and what you were doing at the time.
For example, if a game crashed, please include the game title, your resolution, graphics settings, whether you were in a menu or actively playing, whether the whole PC restarted or only the game closed, and whether there was an error message. If anything recently changed, such as a Windows update, driver update, new hardware, new software, or a game patch, please include that as well.
Photos, videos, screenshots, error messages, and detailed descriptions are extremely helpful.
Our office is staffed by administrative personnel, not technicians. Calling the office is not the fastest or best way to receive technical help.
Administrative staff may be able to confirm basic order information or direct you to the proper support process, but they cannot troubleshoot hardware, Windows, drivers, games, or system issues over the phone.
For technical support, please submit the form below so your issue can be documented, reviewed, and handled by the appropriate technical staff.
Alexander PCs systems are backed by our Lifetime Limited Warranty, which covers eligible hardware-related issues under the terms of our warranty policy.
If there is a problem with a covered component, system stability, power delivery, cooling, memory, storage, graphics card, motherboard, or another hardware-related concern, our technical staff will help diagnose the issue and guide you through the next steps.
Our warranty is designed to protect the system we built and give our clients long-term confidence in their purchase.
While our warranty policy strictly applies only to hardware, we understand that many PC issues do not fit neatly into one category. Sometimes a problem may appear to be hardware-related but is actually caused by Windows, drivers, game files, software conflicts, updates, launchers, settings, or third-party applications. In fact, over 90% of our support cases are resolved without the need for a warranty claim because the issue turns out not to be a hardware failure.
That is why we still make every reasonable effort to help our clients with Windows and game-related issues.
If your game will not launch, a driver update causes problems, Windows behaves strangely, a launcher throws an error, or performance suddenly changes, we will do our best to help troubleshoot the issue and point you in the right direction.
Software and game issues are not covered as warranty repairs, but we do not leave our customers on their own just because the problem may not be hardware-related. We have become very adept over the years at troubleshooting Windows and games — remember we are staffed by gamers!
Before submitting your support request, please include your order number, system model, and a clear description of the issue.
Helpful details may include:
The goal is simple: the more complete the information, the better our technical team can diagnose the issue.
We build Alexander PCs with care, test them before shipment, and stand behind them after delivery. Our warranty covers hardware, but our commitment to helping our clients goes beyond the bare minimum.
If something is wrong, confusing, or not working the way it should, submit the support form below. Our technical team will do its best to help you get back to work, play, and conquering.
Work. Play. Conquer.
Join the Empire.
