Once I place an order how long until it gets shipped?
For builds marked as "Ready To Ship" we ship within 24 business hours. Our preconfigured models and custom orders are shipped as quickly as practical without sacrificing quality. Please check the announcement bar at the top of the page for current estimated ship dates. We are a small shop, and we try to keep inventory of components as lean as we can to keep our costs down - and consequently our prices. None of our PCs comes off an assembly line - each one is individually made by a single, expert technician from start to finish. While we do our VERY best to meet or beat our estimated shipping dates, no dates are specifically guaranteed. We do NOT take ANY orders for PCs unless we have a GPU for that order physically in our shop at the time that order is placed.
We do our utmost best to communicate with you throughout the process, and if you’re ever feeling uncertain or have a question please do contact us at email@example.com. At an absolute minimum you’ll hear from us once to confirm your order after payment is accepted, once when your order has started production, and once when your system has been shipped.
How can you afford to provide a Lifetime Warranty?
There are a few factors that figure into making this possible. For starters, we only use RETAIL versions (not cheaper, OEM versions) of proven components made by top manufacturers. If you start with better parts, you have fewer incidents of part failure. Most part failures are due to either A) misuse, abuse, or damage, or B) a manufacturing defect. Our warranty doesn't cover misuse, abuse, or damage (other than from the original shipment). And any undetected manufacturing defect will usually lead to a part failing while either still inside our shop as we stress test the system before shipment, or while the component is still inside its manufacturers warranty window.
We maintain great relationships with our manufacturer representatives as well as our distributors, so most of our warranty costs are for our own time and labor and not for the actual cost of replacing parts. PC Builders will generally not offer a warranty to match ours because they do not want to incur the time and labor costs of doing warranty work. When it's all said and done, our priority is to give our clients peace of mind that we stand behind our work. And a lifetime warranty is the best way we can think of to do that.
Are you an online only shop, or do you have a physical storefront?
We have a physical location in Cary, IL - a northwest suburb of Chicago. We do not conduct retail sales at our location, but clients are welcome to visit the shop by appointment to pick up their orders in person - or just take a tour :)
Why can’t I configure systems on your website by adding additional RAM, switching to a different CPU or GPU, etc.?
There are three reasons for this. The first one is cost. Providing tons of options for this board or that brand of RAM or choice of 8 different GPUs in that model etc. would require us to carry a lot more components in inventory, and we’re trying to keep our costs - and thus, prices low. The second reason is that we picked the exact components for each model based on value for dollar. If we picked one board over another, or one GPU over another, we did it because we believe that component is the best component for that build at current prices based off of a combination of performance, aesthetics, and manufacturing quality. We are constantly evaluating different configurations and components and monitoring prices. As prices change, our component choices change as well. It’s all about bringing as much value to the table for our customers as we possibly can. Lastly, a lot of people over-analyze when it comes to configurations - we’ve made every effort to help customers keep it simple. Having said that, we are a custom PC builder, so if you’d like that Archon case with the Legionnaire internals or wanted to add a specific GPU, etc. then of course we can - and will! Just call us or send an email and tell us what you want!
Do you ship internationally?
We currently do regular, daily business in the USA and Canada. Canadian clients will be responsible to pay their own customs/import tariffs and/or duties as we do not maintain an importer's account with the Canadian national government or any provincial or municipal governments.
International clients outside of the USA and Canada may place an order but must contact our office first for authorization so that we can calculate shipping costs and coordinate purchase with you. You may email the office at firstname.lastname@example.org, contact us via Direct Message on our social platforms, or call us at 1-224-357-8769.
International clients outside of the USA and Canada are *REQUIRED* to pay via wire transfer. Due to high incidents of fraud in our industry from certain regions, we do not allow clients outside the USA and Canada to pay via Credit Card, PayPal, etc. - it's wire transfer only.
We do not ship to known or suspected freight forwarding addresses under any circumstance.
Why don’t you sell monitors, keyboards, speakers, headsets, coffee mugs, mouse mats, etc. like some other companies?
Please see above about inventory cost :) We hope to offer some of those things in the future, but it will only be when we can offer top quality for a reasonable cost - i.e. when we've grown large enough to purchase those things in high volume. We'd rather wait until we can offer the good stuff at a fair price versus sell you cheap crap now. So for now we are continuing to focus on our core business of providing the best lineup of desktops we possibly can.
Why don’t you sell laptops/notebooks?
Simple. We do not sell them because we do not build or service them. We hope to grow into producing or branding laptops/notebooks in the future, but for now our focus is solely on providing the best desktop lineup that we possibly can. We say producing -or- branding because most (nearly all) “Custom” builders or “Gaming” builders in our industry do not build their own laptops/notebooks, either. They are usually made in the same place as other mass market laptops as a white-label product and then simply rebranded by the Custom/Gaming organization. We’re not trying to talk smack, just telling the truth. And some of them are fantastic products.
I need help updating drivers or am having a technical issue. How can I get help?
Your system will come with all the latest drivers already installed since we update them during our build and testing process. If you’re having a technical issue, please email us at email@example.com and tell us briefly what your issue is, and your preferred contact number. Or call us toll free 1 (224) 357-8769. If we know right away what it is and how to fix it, we can email you instructions or walk you through it on the phone. If your issue requires diagnosis, we will call or email you and schedule a support session to troubleshoot. We can also remotely access your system in some cases to address the issue. If we are not able to resolve your problem, we will move forward with a warranty claim under our warranty policy. Please note, tech support is NOT always available "on demand" and will usually need to be scheduled 24 hours in advance.