The short version: every new Alexander PCs system comes with a 2-year warranty on all components and free lifetime support during regular business hours (Monday–Friday, 9am–5pm Central Time) from the same people who built it.
This page is a plain-language summary written so you (or anyone comparing builders) can understand exactly what you get. It is not the legal document. Our full Terms of Service govern in all cases. These terms apply to systems purchased on or after November 9, 2026. Bought earlier? Your original terms still apply.
Coverage at a glance
- 2-year warranty on all components — every part of the system as we built it, including liquid cooling, video cards, lighting, and any special-order parts you requested. Parts and labor for covered defects are free during the warranty.
- Free lifetime support — call, email, or send a support request about your system for as long as you own it, at no charge, during regular business hours (Monday–Friday, 9am–5pm Central Time). After-hours support is available by appointment and carries a fee.
- The same terms apply to every system we build, gaming PCs and workstations alike.
What the two parts mean
The 2-year warranty is about parts. We warrant to the original purchaser that every component of the system, as originally built, will be free of defects in workmanship and materials for two years from the date of delivery. During those two years we will repair or replace defective hardware at our discretion, with no charge for parts or labor, using new, used, refurbished, recertified, or comparable parts. Parts may not be identical, but they will be equivalent. Computer technology changes quickly; if a component is no longer manufactured or commercially available, making repair impracticable, we may instead issue in-store credit for the then-current value of the system.
Lifetime support is about help. For as long as you own the system, you can reach the people who built it for troubleshooting and technical support at no charge during regular business hours. When the two-year warranty ends, hardware repairs and replacement parts are no longer covered by the warranty, but the support does not stop.
Limits worth knowing up front
- One replacement per major component. Each of the following is limited to one replacement under the warranty: video card, motherboard, power supply, memory, and storage drive. You may still be eligible to RMA certain components directly with their original manufacturer.
- Lighting software is not a hardware defect. Lighting components are covered like any other part, but color or behavior problems caused by conflicting RGB software are software issues.
- Warranty service does not extend the warranty. A repair does not restart or lengthen the two-year period.
Who is covered
Coverage extends to the original purchaser. Parts purchased or installed separately from a new system must be both purchased from and installed by Alexander PCs to be covered, and such separate hardware is covered only to the extent of that part's original manufacturer warranty. Used or recertified equipment is sold as-is, without warranty, unless stated in writing on the original purchase invoice.
Shipping for warranty service
- First 30 days, continental U.S.: ship the system back to us insured for its full purchase price; we reimburse reasonable shipping costs including that insurance.
- After 30 days, up to one year, continental U.S.: you cover shipping to us; we cover return shipping to you.
- After the first year: shipping to and from Alexander PCs is the customer's responsibility.
- Outside the continental U.S.: the customer pays shipping both ways, regardless of when the issue arises.
Systems sent in for authorized service must ship in their original packaging with a copy of the purchase receipt. Replacement packaging can be requested from support for a nominal fee.
What voids coverage
- Repairs, upgrades, or installations performed by anyone other than Alexander PCs — this voids the warranty instantly on the system modified.
- Overclocking any component beyond manufacturer-rated limits by anyone who is not an Alexander PCs technician.
What is not covered
- Physical damage, abuse, neglect, damage caused by shipping, or misapplication of the product.
- Damage from exposure to temperature or humidity extremes, power fluctuations, lightning, or improper electrical power.
- Firmware, driver, or hardware-software changes made after delivery that cause a part to fail. We deliver every system ready to use.
- Software defects. These may be covered by the software publisher; opened software is not refundable.
- Loss of data. Please back up your data before sending a system in — assume all data may be lost during any repair.
Missing items must be reported within 48 hours of receipt. A computer left unclaimed for 30 days becomes the property of Alexander PCs. There are no warranties, express or implied, other than those set out in our Terms of Service.
Starting a claim
Contact us with your order number and a description of what is happening. Most issues are solved without shipping anything — we troubleshoot with you first. If the machine does need to come back, we will walk you through packing and shipping it. Support is free during regular business hours, Monday–Friday, 9am–5pm Central Time.
Bought before November 9, 2026?
Nothing changes for you. Systems purchased before November 9, 2026 keep the warranty terms in effect when they were bought:
- Gaming desktops and custom builds: a Lifetime Service Policy (no labor or service charges for the life of the system) and a Lifetime Limited Hardware Warranty on the core computer (all hardware inside the case as originally built).
- Workstations: a 3-year hardware warranty on the core computer, plus lifetime service and technical support.
- Liquid cooling components, including AIO coolers: 3 years. AMD video cards: 2 years. Other special-order parts you requested: the length of that part's manufacturer warranty. RGB and LED lighting is cosmetic and not covered.
- One replacement per major component (video card, motherboard, power supply, memory, and storage drive) over the life of the system.
The full original wording is in our Terms of Service.
Frequently asked
What warranty comes with a new Alexander PCs system?
A 2-year warranty on all components and free lifetime support. The warranty covers every part of the system as we built it against defects in workmanship and materials for two years from delivery, with no charge for parts or labor on covered defects. Support is free for as long as you own the system, during regular business hours (Monday–Friday, 9am–5pm Central Time). This applies to systems purchased on or after November 9, 2026.
Does Alexander PCs offer a lifetime warranty?
We offer free lifetime support: you can reach the people who built your system for troubleshooting and technical help for as long as you own it, at no charge during regular business hours. The hardware warranty on new systems is 2 years on all components. Systems purchased before November 9, 2026 keep the lifetime warranty terms they were sold with.
What does free lifetime support cover?
Help with your system for as long as you own it: troubleshooting and technical support by phone, email, or our support form, at no charge during regular business hours (Monday–Friday, 9am–5pm Central Time). After-hours support is available by appointment and carries a fee. Hardware repairs and replacement parts are covered by the warranty for the first two years.
What does the 2-year warranty cover?
Every component of the system as we built it, including liquid cooling, video cards, lighting, and any special-order parts you requested, against defects in workmanship and materials for two years from the date of delivery. Parts and labor for covered defects are free during that time.
Do workstations have a different warranty?
No. Every system purchased on or after November 9, 2026, workstations included, carries the same 2-year warranty on all components and free lifetime support. Workstations bought before then keep their original 3-year hardware warranty.
Is there a limit on replacements?
Yes. Each of these components is limited to one replacement under the warranty: video card, motherboard, power supply, memory, and storage drive. Once a component has been replaced under warranty, that component has been satisfied. You may still be eligible to RMA certain parts directly with the original manufacturer.
Who pays shipping for warranty service?
Within the continental United States: in the first 30 days we reimburse reasonable shipping both ways, including insurance. After 30 days and up to one year from purchase, you cover shipping to us and we cover return shipping back to you. After the first year, shipping both ways is the customer's responsibility. Outside the continental United States, the customer covers shipping both ways at all times.
What voids the warranty?
Repairs, upgrades, or installations performed by anyone other than Alexander PCs void coverage on that system immediately, as does overclocking beyond manufacturer-rated limits by anyone who is not an Alexander PCs technician. Physical damage, abuse, neglect, shipping damage, liquid or environmental damage, and damage from power fluctuations, lightning, or improper electrical power are not covered.
I bought my system before November 9, 2026. Does my warranty change?
No. Your system keeps the warranty terms in effect when you bought it, including the Lifetime Service Policy and, for gaming desktops and custom builds, the Lifetime Limited Hardware Warranty.
How do I start a warranty claim?
Contact support with your order number and a description of the problem. We will troubleshoot with you first, because most issues are resolved without shipping anything. If the system does need to come back, we will tell you exactly how to pack and ship it, and systems must arrive in their original packaging with a copy of the purchase receipt.
Summary last updated November 9, 2026. This summary is provided for convenience and is not a contract. Our full Terms of Service, including the complete warranty terms, conditions, and exclusions, govern all coverage.